![]() ![]() Thanks a lot for your answer, and for the welcome! USA – Contact HP // Self-Help – Email - Chat If you want to contact HP directly, you may use the following: If there is a hardware problem the Power Reset will not work. If the issue is more than just entanglement, if the "good instructions" on the computer are not good enough - that is, you need an update, a new driver, or there is a problem that cannot be "untangled", then the Reset will not work. The Reset drains out the old program instructions from the memory and forces the computer go to the on disk Operating System to get new instructions. Your data and programs remain as they were before the reset was applied. The Power Reset does not install anything on your computer, the Power / Hard Reset does not remove programs or personal data from your computer, and the Power Reset does not change the settings on your computer. Why a Power Reset works to fix some issues: If the driver INSTRUCTIONS are tangled, messed up, or there are bits missing from those instructions, then the Reset may fix the problem.If the driver software on disk is incorrect or if the driver software is corrupt, it will still be incorrect or corrupted after the Reset.This procedure does not wipe out your files nor does it destroy your Windows setup in any way. This is a Driver Reset this is NOT the Windows 8 Reset that installs the Operating System. It assumes all the drivers and software on your computer belong there. ![]() The Power Reset cannot tell the difference between drivers - it does not analyze a driver or software program before applying it. You might consider, without any grand hopes of success, applying a Forced Reset:įorced Reset flushes out the persistant boot-to-boot software and driver instructions from memory and forces the system to go back to the disk to read the software and drivers from the disk Operating System. It could be that the drivers, though updated, are not being read from disk - instead they may be tangled in the memory and not being read properly. ![]()
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